SocViet Privacy Policy

How personal information is handled when you visit the website and use SocViet services.

1. Operator and scope of this policy

SocViet is SocSwift’s Vietnamese-speaking learning community in the United States operated by SocBase Trading LLC . This policy describes how information is collected, used, shared, and protected when you visit socbasetrading.com, subscribe to services, or contact SocViet.

SocViet services support education and the exchange of market knowledge. Subscribing is not an investment contribution, an entrustment of assets, or the opening of an investment account managed by SocViet.

2. Information that may be collected

• Information you provide: your name, email, username, phone number if supplied, contact details, support requests, and information you enter when registering or using the service.
• Subscription and transaction information: your plan, access status, subscription history, order details, and information needed to reconcile payments. Payment data is handled through the relevant payment provider’s process.
• Technical information: IP address, browser, operating system, visit times, pages viewed, referral source, system logs, and cookie data.
• Communications: information you send to support or choose to post in community areas.

3. How information is used

Information is used to operate the website, create and manage accounts, determine access, process subscriptions, reconcile payments, support members, reduce fraud, and protect the system.

Technical data may be used to analyze and improve the website experience. Marketing messages, if any, are sent according to your choices and applicable consent requirements. You may ask to stop receiving them.

4. Cookies and website tools

The website uses cookies and similar technologies to maintain sign-in sessions, remember preferences, support security, and measure usage when the relevant tools are enabled. You can manage cookies in your browser settings; blocking some cookies may affect sign-in or registration.

When Google Analytics is used, data is handled under Google’s policy. Google also provides an Analytics opt-out tool. The website does not automatically change all data-collection practices solely in response to a browser’s Do Not Track signal.

5. Sharing information and external services

Information may be shared as necessary with website infrastructure, security, account support, analytics, or payment providers to carry out the purposes described in this policy. It may also be disclosed when required by law, to respond to lawful requests, or to protect rights and system safety.

SocSwift, Discord, YouTube, Facebook, and linked platforms have their own data policies. When you visit or post on those platforms, their respective policies also apply. Content posted in a group may be visible to people with access to that group.

Do not publicly post passwords, authentication codes, brokerage-account details, or sensitive personal information in the community.

6. Retention, protection, and international transfers

Registration and order information is retained as necessary to provide services, reconcile transactions, resolve requests, and meet legal recordkeeping obligations. Device information is generally retained for no more than 12 months under the website’s retention policy.

Data may be processed outside your country of residence. Where legally required, appropriate safeguards apply to data transfers, including standard contractual clauses where suitable.

Safeguards are applied according to the nature and risk of the data. No transmission or storage method can guarantee absolute security. Some information may be retained in required records or backups for an appropriate period.

7. Data rights and requests

Depending on your residence and applicable law, you may have rights to request access, correction, deletion, restriction, or objection to processing. Users in the European Economic Area may exercise the relevant data rights where applicable.

California residents may request information about data sharing for direct-marketing purposes under applicable rules. California users under 18 may request removal of publicly posted content under legally protected rights. Removal from public view does not mean every copy is immediately deleted from systems or backups.

To submit a request, use the email associated with your account and clearly describe what you need. We may request information necessary to verify your identity and prevent unauthorized changes or deletion. Requests are handled within the scope and deadlines of applicable law; some data may need to be retained to meet legal obligations.

Read the instructions for requesting data deletion. A legal representative may contact us about issues concerning a minor’s data.

8. Policy updates and contact

This policy may be updated to reflect service operations or legal requirements. Material changes are published on the website or communicated through an appropriate channel. Review the policy when subscribing or continuing to use the service.

SocBase Trading LLC — Privacy & Data
Email: info@socbasetrading.com.

Service-fee policies are set out separately in the Terms of Service and no-refund policy.